Returns, Refunds & Complaints Policy – Flowers Barbican

Our Commitment to Quality and Freshness in Barbican

At Flowers Barbican, we take pride in offering only the freshest, high-quality flowers to households and businesses in the local Barbican area. As a trusted local florist, our Fresh Flowers Guarantee ensures that every bouquet and arrangement that leaves our shop meets rigorous standards for beauty, vitality, and longevity. Your satisfaction is our top priority, and we are committed to resolving any concerns promptly and fairly.

Fresh Flowers Guarantee & Freshness Window

We guarantee that all flowers delivered by Flowers Barbican are fresh on arrival and will remain vibrant for a minimum freshness window of five days from the date of delivery, provided they are cared for according to our included flower care instructions. This Fresh Flowers Guarantee is central to our promise of excellence for every customer we serve in Barbican and the surrounding areas.

Damaged-on-Arrival Policy

In the rare event that your flowers arrive damaged or are not up to the standard you expect, please inspect your arrangement upon delivery. If you notice any damage or signs of wilting, we kindly ask that you inform us as soon as possible—ideally within 24 hours of receiving your flowers. Timely notification allows us to assess the situation and take swift action to rectify the issue.

How to Request a Refund or Replacement

If your order is damaged on arrival or does not meet our Fresh Flowers Guarantee, you may be eligible for a full refund or a replacement arrangement. To process your request, please follow these steps:

• Contact us within 24 hours of delivery, describing the issue and providing a clear photo of the received arrangement.
• Our team will assess your claim quickly and notify you of the outcome.
• If your claim is approved, you can choose between a full refund of the purchase price or a free replacement delivery to your chosen Barbican address.

Please understand that as flowers are a perishable product, we are only able to accept claims within the freshness window described above.

Complaints Process

Your feedback is valued and helps us continuously improve our service in Barbican and beyond. If you have a complaint not related to freshness or damage—such as a missed delivery or incorrect order—please contact us promptly. We treat every complaint seriously:

• Register your complaint with our team, including any relevant details and your order reference.
• We will respond within 1-2 working days to acknowledge your concern and begin an investigation.
• A member of our customer care team will keep you informed throughout the process and strive to resolve your issue to your satisfaction.

Serving Our Local Barbican Community

Flowers Barbican has earned a reputation as a trusted local florist by consistently providing beautiful, fresh floral arrangements and responsive service to both individual households and businesses throughout Barbican. Our family-run team is always ready to go the extra mile to ensure you are delighted with your order. Thank you for choosing us to bring fresh, fragrant moments into your home or workplace.