Welcome to the Flowers Barbican website. These Terms & Conditions outline the rules and regulations for purchasing flower arrangements and related products through our online store, specifically optimised for customers seeking flower delivery in Barbican and the surrounding areas. Please read them carefully before placing an order.
By accessing this website and purchasing from Flowers Barbican, you agree to be bound by these Terms & Conditions. If you do not agree with any of these terms, please refrain from using our site and services. These Terms apply to all users and customers seeking online flower delivery services within Barbican and neighbouring areas.
Our user-friendly order process enables you to select from our curated range of bouquets and arrangements for swift flower delivery in Barbican. To place an order, simply browse our products, add your selections to the online basket, and proceed to checkout. During checkout, you will need to provide your contact and delivery details accurately. After submitting your order, you will receive a confirmation on-screen and via SMS (if selected) acknowledging receipt of your order. This confirmation acts as an acknowledgement, not as legal acceptance of your order.
A contractual agreement is formed only once you receive formal order acceptance from Flowers Barbican, typically via another SMS or notification confirming your order and estimated delivery details. We reserve the right to decline or cancel orders for reasons such as unavailability of products, errors in pricing, suspected fraud, or inability to deliver to the specified address within Barbican and surrounding areas.
We aim to reflect stock accurately. However, as flowers are seasonal and subject to availability, certain products may become unavailable at short notice. In such cases, we reserve the right to make substitutions with flowers or foliage of equal or greater value and similar appearance without prior notice. Where a significant change is required, we will attempt to contact you for approval.
All prices are clearly listed in British Pounds (GBP) and include Value Added Tax (VAT), where applicable. Delivery charges for Barbican and nearby areas will be calculated and shown separately at checkout before final payment is taken. Flowers Barbican reserves the right to change prices without prior notice, except for confirmed orders.
We accept payment via major debit and credit cards, as indicated during the checkout process. Payment must be made in full and successfully authorised before any order is dispatched. In the event of payment failure or suspected fraudulent activity, we reserve the right to decline your order and, if necessary, inform the relevant authorities.
Flowers Barbican specialises in local flower delivery within Barbican and surrounding areas. Delivery is generally available Monday to Saturday, excluding national holidays. The estimated delivery window will be specified at checkout and, where possible, confirmed upon order acceptance. While we endeavour to meet all delivery times, circumstances beyond our control (e.g. traffic, weather) may occasionally delay deliveries. In such cases, we will attempt to notify you as soon as possible.
It is your responsibility to ensure that the recipient's address and contact details are complete and accurate. If the address is incorrect or access is restricted, delivery may be delayed or, in some cases, may not be possible. Where delivery cannot be completed, we may attempt to leave the flowers with a neighbour or in a safe place, provided this is deemed suitable at our discretion. We cannot accept liability for losses incurred as a result of incorrect or incomplete delivery information.
If you wish to cancel or amend an order, please do so as soon as possible. Requests received prior to the dispatch of your order may be accepted at our discretion. For fresh flower orders, we regret that cancellations or changes may not be possible once the order has been prepared or is out for delivery. Flowers Barbican is not obliged to cancel or modify an order for perishable goods (including flowers) once this process has commenced.
Should we approve your cancellation or amendment, any refund will be made to the original payment method within a reasonable period following confirmation of your request.
Due to the perishable nature of flowers and floral arrangements, we are only able to accept returns and offer refunds in limited scenarios, such as if your order arrives damaged, incorrect, or significantly not as described. Should this occur, please contact us promptly (ideally within 24 hours of delivery) with photographic evidence so we may offer a replacement, alternative arrangement, or refund as appropriate.
Refund eligibility for fresh and perishable products is assessed on a case-by-case basis and is at the sole discretion of Flowers Barbican. Non-perishable items (such as vases) may be returned for a refund within 14 days, provided they are unused and in original condition. Return shipping costs for non-perishable items are your responsibility unless the return is due to our error.
When placing an order with Flowers Barbican, you agree to:
We take great care to deliver premium quality flower arrangements and provide an efficient service. However, to the extent permitted by law, Flowers Barbican will not be liable for:
Our liability in respect of orders is limited to the purchase price of the goods in question. Nothing in these Terms shall limit your statutory rights as a consumer under English law, nor our liability for death or personal injury arising from our negligence.
All content on the Flowers Barbican website, including images, descriptions, and layout, is protected by copyright and other intellectual property rights. You may not use, copy, or reproduce any part of our site or content for commercial purposes without our explicit written consent.
Your privacy is important to us. All personal information collected during the order process is handled in accordance with our privacy policy and is used only for the purpose of fulfilling your flower delivery order and related customer service activities. Data will not be shared with third parties except as required to complete your delivery or as mandated by law.
These Terms & Conditions are governed and interpreted in accordance with the laws of England and Wales. Any disputes arising from the use of our website or as a result of purchasing our products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers Barbican reserves the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this page, and continued use of the website following such changes constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms & Conditions constitute the entire agreement between you and Flowers Barbican regarding your use of the website and the purchase of products for flower delivery in Barbican and surrounding areas, superseding any prior agreements or communications.
If you have any questions regarding these Terms & Conditions or wish to provide feedback on your flower delivery experience in Barbican, please use the contact form on our website. We value your comments and strive to continually improve our service for customers in Barbican and the wider local community.
Note: These Terms & Conditions expressly apply to all customers ordering online flower delivery to Barbican and the surrounding nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 44 Wilson St, London, EC2A 2ER.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barbican, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barbican.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
